Privacy Policy

PropertiesAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp-based property search and listing service ("Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

We collect information that identifies you personally when you voluntarily provide it to us through WhatsApp interactions:

• Phone Number: We receive your phone number when you start a chat with our verified WhatsApp Business account.
• Name: As provided on your WhatsApp profile or shared during conversation.
• Property Preferences: Information about your search requirements (budget, location, property type) that you provide to our AI agent.
• Listing Details: If you are a lister, we collect property details, images, videos, and contact information you submit.

Usage Data

We automatically collect certain information when you interact with our Service:

• Chat logs and interaction history with our AI bot.
• Timestamps of your interactions.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide the Service: To process your property search queries and match you with relevant listings.
• AI Processing: Your messages are processed by AI models (powered by Google Gemini) to understand your intent and provide accurate responses.
• Communication: To send you property matches, updates, and respond to your inquiries via WhatsApp.
• Safety & Security: To detect and prevent spam, fraud, and abuse on our platform.
• Service Improvement: To analyze usage patterns and improve our AI's accuracy and service quality.

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following limited circumstances:

• Service Providers: We use third-party vendors to operate our infrastructure:
  • Meta (WhatsApp): To facilitate the messaging platform.
  • Google (Gemini AI): For natural language processing of your messages.
  • Cloud Providers: For hosting our database and backend services.
• Property Connections: If you express interest in a specific property, we may share your contact details with the verified lister, and vice versa, to facilitate the connection.
• Legal Requirements: If required by law or in response to valid requests by public authorities.

4. Data Retention

We retain your personal information and chat history only for as long as is necessary for the purposes set out in this Privacy Policy. You can request deletion of your data at any time.

5. Security

We implement appropriate technical and organizational security measures to protect your data. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("Right to be Forgotten").
• Opt-out of communications by blocking our WhatsApp number.

To exercise these rights, please contact us at the email below.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: contact@propertiesai.in